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One of the most difficult criteria to assess in a prospective web hosting company is the quality of the customer support. Below are some of the comments that our customer support team have received over the past few months.
"I don't believe I have EVER received such a high level of: A: Quick response (considering after hours - 10 minutes max) B: Lack of “techo” talk (meaning I actually understand what they're saying) C: Even though I'm not sure at this stage whether the problem is fixed or not (probably not), I am confident that your team are supportive, eager, willing and able to help me work this out. I am “gob smacked” at this service, and as a Graphic Designer who does require at times some support, I will purely based on your technical support team's performance be referring your company to my clients in the future"
Tania
"Fast, efficient and perfect support as always. Why can't all support helpdesks be like The Kiwi Webhosting Company! I've used your online contact page on a number of occasions and each time you've been super fast and right first time with the answer. With other companies I've waited days before only to get some generic thing linking me to the FAQ page. Keep up the good work!"
Lee Angell
"Excellent price; great setup; prompt and efficient help by people who know what they're talking about Keep up the good work and thanks for being there."
John Beard
"I would sincerely like to thank you all at Kiwiwebhost for being so spontaneous, helpful, knowledgeable and courteous in your responses. In the past couple of years, I have certainly had no problems with hosting my website with Kiwiwebhost and Congratulations to all you guys for your professionalism, obliging and supportive attitude. It will surely go a long long way and we wish you all the very best in this New Year."
Mark D Silva
"I am always impressed with the fantastic service provided by Kiwiwebhost and the support staff. Thanks so much for your help."
Amie McCarron
"I'd like to express my thanks and appreciation for all of the assistance that I myself, and my client, have received over the last few days. We dealt with a number of organisations during email issue, and nobody gave us as much help and advice as your support team. I spoke to a number of people in your support area, as did my client, and without exception we were always given the help and guidance that we needed. I recommended that my client moved his website to your operation because of the excellent service that I've always received in the past, and once again you've proven what a professional and service oriented organisation you are. You guys are fantastic."
Richard Lake
"Thank you for a truly excellent service....faultless as far as I can see. Who could do it better?"
Dave Wardley
"I'm impressed with your hosting / support. I have been running 3
websites as sub domains under one big account at Webfarm. This was the first
one I transferred to it's own site. I plan to shift the other two out
shortly, it is a lot tidier without sub domains & redirections. Also I can
notice faster loading times through your servers." Bill
"I would like to thank you for your cheerful and helpful customer
support, both recently and in the past. Your company is by far the best
(and well priced) company i have dealt with concerning webhosting or any
Internet services."
Adam White
"Thank you kiwi web hosting.
I am most impressed with the help and assistance the entire team have extended to me. Everyone I have had contact with have been very
polite and willing to assist, something that seems to be on the decline these days. It has been a delightful experience and I look forward
to continueing the experience."
Fred Zinsli, 08 February 2005
"I would just like to take the time to congratulate the team at
kiwiwebhost for their fast, simple, and hassle-free signup procedures.
You have made a joy out of a usually tedious and complicated process.
Thanks."
Andrew Truman, 10 January 2005
"Hey Marcel
I see that in recent months they've been cloning you: I have been ably assisted several times by Lewis and also by Kerian lately.
This gives me comfort: they clearly know what they are doing, their customer service skills are superb, their response time is sub-five-minutes and they represent all that I value in your company (reliability, responsiveness, courtesy, value, &tc).
They needed to clone you, and I'm glad to see they did. Otherwise you'd have been a 24x7 man, a potential single-point-of-failure.
Good strategy: clearly it is working. You go from strength-to-strength! Tell them Thanks from me, a satisfied client."
Andrew, 28 October 2004
"My thanks to the support team. Everything seems to have come out the way we had hoped. Good helping, folks."
Ken, 28 October 2004
"Thank you for providing wonderful service, all the students and I really enjoyed working on such stable and fast servers."
Chris, 28 May 2004
"Thanks for all your help, you gave me the best service and support that i've ever had from a company. " Tim, 23 May 2004 "I find Kiwiwebhost services most excellent, and recommend you guys to anyone who's looking for good honest webhosting. Thanks for the great service." Andrew, 22 May 2004 "Thanks for the excellenct hosting and support over the past year as well, Its made life extremely simple :-)" Conan, 20 May 2004 "Your service was outstanding and if you were a waiter you would get a 15% tip from me." David, 20 May 2004 "I have decided to keep all my core services hosted on the KWHC servers mainly due to the fact that I have become spoilt by your excellent service and support. The support at the other server I was thinking to use ended up inadequate to say the least ... at this time it is very important that I have good communications with my provider and I am very happy to say that you have performed above and beyond my expectations - this has always been the case during my time with KWHC and I appreciate it very much.
" Adam, 17 May 2004 "Thanks, quick and efficient as always.... Btw I am truly happy with your hosting sevice." Christiaan, 13 May 2004 "horseriding-dunedin.co.nz came to Kiwiwebhost having read good reviews on
newsgroups and we've made the right choice. Even the cheapest plan has more
than most other hosts "premium" plans, the control panel is excellent, and
customer service is quick and courteous. I'll certainly be using them for
future sites and would be happy to recommend them to others." Jonathan, 6 May 2004 "I just wanted to drop you a line to say what an amazing host you are. I'm amazed and thrilled at the facilities and features you offer, all included in the price! Keep it up! Thanks a lot!" Wyn, 1 May 2004 "... BTW you guys have great customer service - I've personally not experienced a better web host anywhere." Rob, 29 April 2004 "Thank you... you're so fast - the best tech support I've ever encountered! " Olivia, 15 April 2004 "Just a quick note to say that since using your service I have been nothing but impressed by all the features and performance. Thank you very much.
" Mathew, 6 April 2004 "Thanks very much. Once again the response time was amazing :) " Peter, 5 April 2004 "... I'm damn impressed with your service. I've been setting up little websites for people for a few years now and I've just stumbled across you guys. Great. Mainly, your control panel is beautiful. It's far and away the best example fo its kind I've ever seen." Matt, 1 April 2004 "We have been hosting two website with your company for a year. We are 100% satisfied by the quality of your web host your services. I trust that we will be hosting our websites with you in a long term." Benny, 1 April 2004 "Today, I received your welcome parcel with the chocolate bar and just wanted to thank you for hosting our website. So far, everything works
exceptionally well and I am more than happy with the service, support and everything else from The Kiwi Web Hosting Company. Keep up the outstanding work...
" Andreas, 31 March 2004 "Currently I have a [website] hosted with you on a 10MB plan. Fairly soon
I'll be needing to upgrade to the 100MB plan. Before doing so I've been
looking around to compare prices. The only company I've seen to come remotely
close was some offshore reseller. Thank you for your great service and pricing " Jeremy, 29 March 2004 "Once again you have exceptionally speedy customer service. I'm very impressed, thank you very much." Jason, 21 March 2004 "... but its all be sorted thanks to your help!! You guys are a step up from [competitor's name removed] if I can say that. Your service is better and your account offerings are better as well." Martin, 16 March 2004 "Ok, I'm seriously impressed now. Your speed is extraordinary. Thank you." Ruth, 14 March 2004 "Wow you work Sundays too! Thank you very much." Simon, 14 March 2004 "Thanks for your speedy reply. This is certainly the fastest help request response I have ever received." Harmut, 8 March 2004 "... Also, I'd just like to say that to date I am thoroughly pleased with your hosting and server uptime. Thanks for the good service :)" Cameron, 27 February 2004 "Thanks very much for your prompt response - you guys are always very on to it" Tim, 27 February 2004 "Cheers, your service is very good, thank you for you help" John, 26 February 2004 "wow you were quick! I thought thats what the folder might have been. Thanks very much and sorry to disturb you so late in the evening... I'm a web amatuer and have to say great service, is a breeze to use and i'll be recommending your hosting to others. I was previously with [edited] and am so glad I didn't sign up with them again. " Andrew, 26 February 2004 "Wow that is the fastest response I have ever had !!!!!!!!" Jonathan, 19 February 2004 "I received the peanut slab today........... yummmmmmmmm and I'm eating it
now; (and yes I did have dinner first........... hehehehe)." Roger, 29 January 2004 "You guys are awesome. I have developed a few sites over the last year or two and have dealt with many hosting companies but never have I had the great response times and service that kiwiwebhost provide." Paul, 19 January 2004 "Many thanks. I have to say that kiwiwebhost has provided us with the best service I've ever come across in the IT sector. Keep it up!" Arryn, 3 December 2003 "Thanks for your once again prompt and efficient service. It is a shame that all companies in New Zealand are not as easy to deal with as yours." Greg, 20 November 2003 "Thanks for your speedy response. You guys provide 110% service. Really happy that I signed up with you as my web site host." Peter, 19 November 2003 "Thank you so much - your service is second to none even on a weekend...Cheers" Chris, 15 November 2003 "I would just like to say that I am extremely impressed by the service you provide.
It is very professional. Your customer support is outstanding, I have never been given support, to such a degree!!! ... I have told everyone about Kiwi Web Host, because you are simply the best. Nick. P.S. - thanks for the chocolate bar." Nick, 3 November 2003 "Thank you very much - very excellent service and fast to respond." Jay, 29 October 2003 "Perfect - as ever, you guys have been brilliant (you can even quote me on that if you like ;-)" Adam, 8 October 2003 "... thanks again for the opportunity to trial your service, it has been a real boon being able to test things out and get an idea of size requirements before committing. I really do appreciate your great service. The fact that I haven't had to call on your help at all shows that you've certainly got it all together when it comes to ease of use :)." Jon, 5 October 2003 "... I want to thank you for all the great service you have been supplying to my companies... Very encouraging to see a service that works well and affords us the opportunity to expand our business with you." Adam, 1 October 2003 "We set up a with your $1 a week plan a few days ago. Everything went very smoothly - it's a good service you guys are providing, thanks. " Adrian, 29 September 2003 "Your support services are without equal, best I've seen anywhere. " Andrew, 27 September 2003 "Well what can I say? I am totally impressed! I send you a enquiry at 0020 on a Sunday morning, and at 10:50 on the same Sunday morning you not only answer *all* my questions, but you also set up a free trial account for me! Thank you very much for your excellent personal customer service. I'm just having a look now - WOW! Looks most comprehensive, I think I'll go and have a look at the docs before I start playing :)." , 21 September 2003 "Thank you for your (almost) instant response. It is about 3 days faster than some other companies! " David, 16 September 2003 "Just a huge thank you this time. I have managed to get the site up and running, and I can do every thing I need to be able to do. I am very pleased that I got you for a customer service help, you made getting my site up easy. I hope to be able to buy another site in a few weeks or so, I will write to you then again to buy the site domain and hosting space. Thanks heaps again. Steve." Steve, 12 September 2003 "Just a quick note to thank you for your assistance with facilitating a smooth transition from xtra to you guys - everything seems to be working well ... I've used you guys now for 3 websites and every time your service has been exemplary - fast, responsive, helpful and not to mention a wry sense of humour to soothe frayed nerves! Thanks again - I'll keep spreading the word! Cheers, Alice :-)" Alice, 11 September 2003 "Thanks for the info. (I must say that I'm impressed by the quality of your
tech support, it's a blessing.)" Chris, 29 August 2003 "Wow - now that is service - thanks." Pete, 23 August 2003 "Thanks... Just a note to say I greatly appreciate the prompt and professional service to date!" James, 23 August 2003 "Hi, has been a long time since I have had to contact you guys. Its great.
I'm really happy with the service that I'm receiving." Nathan, 20 August 2003 "Thank you so much. I really appreciate how wonderful you guys are to deal with. You're fantastic. Thanks again. i will get to work right now. Cheers - I owe you one." Debbie, 15 August 2003 "Thank you for the followup. Your support is great, and hopefully this will mitigate the problem." David, 14 August 2003 "Just a bit of feedback Marcel - the support/documentation and utils from
your site are first rate for a newbie and I'm really glad I went with you
guys. Cheers, Steve." Steve, 11 August 2003 "... I'm so glad (more like estatic) to find your web hosting company, as I was close to giving up searching for a good webhost, having come to the belief that I'd have to settle for free hosting with all of its limitations instead. (And your company really sold me with that Whittaker's Peanut Slab offer! hehe. Nice touch.). Once again, thank you!" Kelly, 5 August 2003 "...Your server is the fastest we have encountered for uploading, which is pleasing" &n
bsp;Linda, 1 August 2003 "I am really impressed with the speed of your customer service. Great job !" Anish, 21 July 2003 "Thanks, I am so impressed with your company. It's amazing, your fast (on a Saturday no less), everything works the way you say it will and your prices are beyond compare. Whatever you folks are doing, keep it up!" Ken, 19 July 2003 "... just a quick thank you. Its all up and running. I like what you guys are doing and I appreciate
all the email time you spent on me. Your control panel is excellent and once I got my head around the whole thing I realized how easy and user friendly it has been setup. I'll spread the word.... Once again thank you and regards. Christiaan." Christiaan, 11 July 2003 "You people are fantastic. Thanks for your help. Your response time to my questions is always just so rapid! I cannot help keep recommending you to others." Paul, 10 July 2003 "Wow! That's exceptionally honest of you. I really appreciate your candour, its very refreshing to come across a genuine company for a change. Cheers." Chris, 8 July 2003 "Thanks for the quick turnaround in the setup of the website - really appreciated." Hinne, 8 July 2003 "Fast! Thanks for that." Stevo, 7 July 2003 "Thanks, that's a quick response & very good value for money" David, 4 July 2003 "Thanks Marcel for that quick reply. Regards. Gary" Gary, 4 July 2003 "You guys have so far provided amazing service, and I want to ensure we continue to have good relations. Thankyou again Marcel :)" Zeb, 2 July 2003 "Thanks for such a quick reply, Karl." Karl, 2 July 2003 "By the way, as far ftp is concerned your server is just magic speedwise. Just bloody magic!" David, 2 July 2003 "Thank-you so much for such a prompt response. Thanks, Colette" Colette, 30 June 2003 "Thank you for the peanut slabs" Russell, 29 June 2003 "Thanks for the prompt response Marcel. Much appreciated. Stephen" Stephen, 29 June 2003 "Thanks again for the help! Sandy" Sandy, 26 June 2003 "I am very satisfied with the Kiwiwebhost service and I want to upgrade my existing plan to your corporate offer...Thanks and best regards. Peter" Peter, 25 June 2003 "Thanks for setting up the trial. I am surprised how straight forward everything is and I'm impressed with the service i am getting." Nick, 25 June 2003 "Thanks Marcel, Great service!" Nick, 24 June 2003 "At any rate, thanks for the prompt service. Cheers, Yann" Yann, 22 June 2003 "Works like a charm, thanks for that. Murray" Murray, 21 June 2003 "I have recently signed up with yourself for domain and web hosting. I thank you for a very quick and excellent service" Murray, 21 June 2003 "Thanks for the swift reply. I was able to get it going....keep up the great service! Cheers, Andrew" Andrew N, 19 June 2003 "Marcel, Crikey, you guys respond fast! ...That sounds much too easy -- which has, so far, been the establishing trend with dealing with you guys. It has been too easy, and delightfully so." Andrew C, 17 June 2003 "We're delighted by the service from Kiwiwebhost" Andrew, 17 June 2003 "Thankyou, especially considering this is outside of normal working hours. I really appreciate it." Jeff, 17 June 2003 "Hi Marcel. Thank you, your service continues to astound me. I'm trying to get you more business. Don't you ever sleep?" Andrew P, 16 June 2003 "Awesome! Thanks Marcel! :) ... Do you EVER sleep!? ;)" Joel, 12 June 2003 " Many thanks for helping me preserve what remains of my sanity. And you might pass along a thanks for the chocolate. It certainly mellowed me. Steve" Steve, 12 June 2003 "Thanks, you are so quick to respond." Paul, 11 June 2003 "And, yes, you have made it as easy as you could to do the transition, so full marks from me, a new customer. If you look after existing customers as well as you have looked after us, I believe we are in for a long and mutually-happy business relationship." Andrew C, 10 June 2003 "Really impressive -- I was stunned when I logged on and found out what you guys provide information-wise. Could it be so easy??? Apparently so, because you've done it with minimal fuss. Congratulations on a very very easy transition! You've vastly exceeded our expectations so far, and I'll authorize your bill for payment tomorrow first thing. After a few months operations we will begin referring Kiwi Webhosts to our friends and associates, all being well." Andrew, 10 June 2003 "It's good to see that you are open to suggestions and improvements to help make other clients and prospective clients experience that much smoother. So far I'm pretty impressed with your service and your response - keep up the good work." Paul, 9 June 2003 "So far everything has been really seamless in moving over to your hosting services. Frankly, I am stunned and very impressed -- I wouldn't have thought it could be so easy. But, there you go" Andrew, 9 June 2003 "Thanx & thanx also for the peanut slab!" Anna, 9 June 2003 "Wow! All I can say, guys, is that your webhosting offering appears to be vastly superior to all of t
he others I have checked out. It leaves ClearNet cold." Andrew C, 8 June 2003 "Thanks for the free trial and your support, we will be signing up very soon." Paul, 8 June 2003 "Thankyou for your quick (31 min) response -- for late on a Saturday nite that is darn impressive!...A nice bonus is that your fee structure is better suited to our needs." Andrew, 7 June 2003
"I've read your site and done your speed tests (wow!) and if you're for real I'd like to get things underway ASAP." Andrew, 7 June 2003 "I received your letter and the chocolate bar, and well I thought I should say thanks. I really enjoy hosting with you guys. Great prices, and great service. Thanks a lot." Patrick, 7 June 2003 "Thanks once again for all of your quick and accurate help. It is muchly appreciated." Nataleigh, 5 June 2003 "Hi, Just thought I would tell you that your support service is excellent. You have been a big tranquillizer at times. Thanks from Oz, Paul" Paul, 4 June 2003 "Cheers Mate, You rock!" Ben, 3 June 2003 "Thank you very much for all of your help. Keep in touch. Nataleigh" Nataleigh, 2 June 2003 "...your services are excellent and your prices very reasonable. The module you installed worked perfectly. Thanks very much" Daniel, 2 June 2003 "Thanks for the fine hosting service you provide also btw....top stuff:)" Lars, 2 June 2003 "Thanks mate. Love the fact that you work weekends. Andrew" Andrew, 31 May 2003 "Thanks for your help, it's really appreciated." Stu, 30 May 2003 "I am a very satisfied Kiwiwebhost customer" David, 29 May 2003 " Your prices and service are spot on" Andrew, 29 May 2003 "Thanks for your help, I'm been impressed with your system so far, looks and works well. At this stage looks like we will probably transfer 2 or 3 sites to you guys. My other partners are also looking at it. Regards, Gary" Gary, 28 May 2003 "Hi Marcel, Works perfectly! Thanks very much for the assistance. " Gordon, 21 May 2003 "Thanks Marcel. That was quick work! Your help much appreciated." Judy, 20 May 2003 "Excellent service. Thanks." Alex, 19 May 2003 "By the way, thanks for the chocolate bar - it arrived today. " Frank, 19 May 2003 "Thanks for the quick reply." Patrick, 19 May 2003 "Looks good, thanks Marcel!" Tim, 16 May 2003 "Thanks for your help. It works a treat now." Matthew, 15 May 2003 "PS: Great service by the way, lovin it!" Matthew, 15 May 2003 "I've checked out the test site with all the FrontPage components I am likely to use (and even those I've never even heard of!) All works well." Brenda, 12 May 2003 "Thanks for your prompt reply" Eden, 12 May 2003 "Have been recommending Kiwiwebhost to a few different people. I'm in the process of updating my site and will be writing a few articles - among them how to choose a host... Is it okay if I name you guys?" Stevo, 9 May 2003 "Thanks so much Marcel. Have a lovely weekend." Jen, 9 May 2003 "Thank you for your prompt reply" Ajit, 8 May 2003 "Thank you for your quick response" Ian, 7 May 2003 "I'm looking at getting another of your $52/yr accounts (although my cholesterol level is high - I'll have to give away the peanut slab)" Bruce, 6 May 2003 "This is a worry Marcel! Excellent service from an IT company. Thanks for the first rate support." Peter, 5 May 2003 "Thanks a lot for this. I appreciate your efforts." Geoff, 5 May 2003 "Thanks. You have been a great help." Hamilton, 4 May 2003 "Thanks Marcel, it's going great :)" Kaye, 3 May 2003 "Thanks for your quick response - you must love working late!!" Adam, 2 May 2003 "Thanks for the prompt and useful reply." Mark, 2 May 2003 "Many thanks for your patience on all this." Thomas, 2 May 2003 "Hi again, thanks for the fast reply." Roger, 30 April 2003 "Thanks, your new server is excellent. Anyway it's working perfectly." Alex, 29 April 2003 "Loving the service ... thanks and have referred your service to a number of people, hopefully they have taken up the service." Paul, 28 April 2003 "Got it all sorted out now, thanks for your help." Donald, 28 April 2003 "As always keep up the good work. I am proud to be associated with you." Ajit, 25 April 2003 "Again, thank you for the fast and informative reply. Your company truly has a high quality of service and I am so happy to be hosting my stuff with you. " Karim, 24 April 2003 "Just wanted to say thanks for the great service, clearly designed website and resonable prices!!! On to building my third website hosted with you." Mark, 23 April 2003 "As always, thanks for the quick reply." Peter, 23 April 2003 "Can't wait to throw a few things on the server - thanks for your great service so far, which has left other Internet providers I've dealt with in the dust." Craig, 22 April 2003 "Your server is looking great so far. I am just trialling the speed etc...." Nataleigh, 20 April 2003 "I must say, I'm very impressed that you're dealing with customer support at past midnight on Good Friday! A big thank you for your help :)" Michael, 19 April 2003 "Your prompt reply to my enquiry is very pleasing, and we will start directing our business and our clients to your company as and when required." Tio, 16 April 2003 "Appreciate the help !!" Mike, 16 April 2003 "Hi thanks for the help . Have it sorted now. I am glad I changed my web host to you. Cheers Ron" Ron, 16 April 2003 "Thank you for your prompt action. As always, I deeply appreciate your services. Keep up the good work." Ajit, 16 April 2003 "Thank you very much for your advice. I never would have picked up the problem." Denny, 14 April 2003 "Thank you very much for your rapid response" Doug, 14 April 2003 "I appreciate your assistance and patience with this whole saga." Mike, 12 April 2003 "Thank you very much for your great support. Much appreciate !" Jason, 12 April 2003 " MMMmmm. Whittakers." Alexander, 10 April 2003 "Many thanks for your speedy action." Roger, 10 April 2003 "Thank you and I'm happy with your service and have already referred your services to 4 or 5 other people " Paul, 10 April 2003 "Thanks again for your help in getting us up and running in no time at all. We're very happy with the results so far." Roland, 8 April 2003 "Thanks for your kind explanation and clarification. You have been very helpful and I believe I can develop my business successfully with your kind support." Jason, 8 April 2003 " Hi again. You've got me hooked. Your service so far is nothing short of superb. THANK YOU." Andrew, 8 April 2003 "WOW !!!!!!! That was easy and quick and the price SUPERB." Andrew, 8 April 2003 "What prompt service!! Thanks for putting up with all my dumb questions!" Michelle, 8 April 2003 "Your excellent services and your honesty have impressed me so that I finally chose you to host our website." Jason, 8 April 2003 "Thank you very much for allowing us so much time on a trial account." Chris, 7 April 2003 "Thank you SO very much! This will be very helpful! " Karim, 7 April 2003 "Thanks for setting up my account so quickly." Kevin, 5 April 2003 "PS Just curious, do you guys ever sleep? Imagine my surprise to get your reply just now!" Martin, 4 April 2003 "Thanks for the quick service you've provided with me here, am very impressed indeed!" Martin, 4 April 2003 "Thanks a lot Marcel! I have mentioned your company here after a few people asked about which webhosting companies they liked. Your level of service is GREAT! " Karim, 3 April 2003 "Thanks for your very timely responses over the last few days." Cameron, 2 April 2003 "Thanks for your reply. We are very impressed by your services you offer and thank you for your reply. " Hamish, 2 April 2003 "Thanks for your quick response, I'll be reviewing your links/comodo etc. and be back with you. Looks like you have a great service!" David, 1 April 2003 "Thanks for the quick response Marcel." Kane, 1 April 2003 "Wow, that was quick. I did not expect you to be on line this late. I appreciate the prompt reply." Roger, 31 March 2003 "I am currently hosting my clients with one of your competitors, however after looking at your website you seem like a very attractive alternative." Cameron, 31 March 2003 "I like your honesty in your Company About Page" Ben, 31 March 2003 " What are you doing working on a Sunday nite ?" Mike, 30 March 2003 "I am very happy now. It's all working fine, images loading and everything. I admire your support and notice that you spent more than 4 hours on the case. I actually feel I owe you now...Thanks again for your help and encouragement, it saved the day in the end..." Roland, 29 March 2003 "I really appreciate your fast responses." Murray, 28 March 2003 "Magnificent customer service as always" Zana, 28 March 2003 "I am appreciated of your quick response, I will try it out today." Terry, 28 March 2003 "Thanks for your help and REALLY FAST service!!! I think you'll be getting quite a bit more business soon!" Dave, 27 March 2003 "...Let me convey that in my 6 months in New Zealand and association with three web hosting providers, I have found your organisation to be the best, in terms of pre and post service. This is to formally congratulate you and offer my best wishes." Ajit, 27 March 2003 "Happy to be doing business with you. PS The peanut slab arrived safely and was consumed with gusto within minutes." Lawrence, 26 March 2003 "Thanks for your outstanding service." Gordon, 26 March 2003 "Thanks for that. Great service." Vicki, 25 March 2003 "...I'm just really happy about the quick replies. Awesome." Helene, 25 March 2003 "...thanks for that, I'm very impressed with the efficiency so far. I've been meaning to by some new webspace and emails for a while now but have been put off by the price 150ish so was very happy to find such a good price." Helene, 25 March 2003 "Also thanks for the Peanut Slab. Funny story. When it was checked in the post box in Nelson it had been there for 4 hot days and the guy said it felt squishy and then that nite when he rang me he was a tad confused as it had gone hard. But we did get a good laugh and the guy who checks the mail box ended up with the slab!" Mike, 24 March 2003 "Also many thanks for your letter and a very nice choclate. We appreciate your thinking and feelings in appreciation of your clients. This would go a long way in helping us to understand each other better." Chandan, 24 March 2003 "Wow, that must have been the quickest response to an email I've ever had. Thanks." Nathan, 24 March 2003 "Thanks for the Whittaker's chocolate bar. The thought is much appreciated. " Alan, 20 March 2003 "Thank you for all the help you've given so far! Its really fantastic!" Matt, 19 March 2003 "Thanks for the good honest chocolate!" Grant, 19 March 2003 "That's great. I appreciate your help." Dougie, 18 March 2003 "Thanks for the super-fast service Marcel, I'm impressed. I'm just checking out the management panel now, yours is nicer than what I have at my current host. I'm just uploading one of my sites now to have a look, but so far it's looking good, I think you've got everything I need..." Donna, 16 March 2003 "Thankyou for your comprehensive reply. I have never received more than a one liner from a hosting provider." Daniel, 14 March 2003 " Thanks for the quick response. " Tracey, 10 March 2003 "Sorry I wasn't able to reply within the hour but I'm nonetheless impressed with your response times on a Saturday night. " Mathew, 9 March 2003 "Thanks for your quick response...Denny" Denny, 7 March 2003 "...and I will be sure to recommend your service to others, as it is good for New Zealanders, by far the best package available in NZ. Thanks for the quick service." Mark, 7 March 2003 "Thanks for your quick response!" Jason, 7 March 2003 "Thanks for the quick reply! " Jin, 7 March 2003 "Thank you very much. Keep up the good work." Ajit, 7 March 2003 "Hi KWH, Thanks for setting everything up so quickly. I've already been 'in' and had a play!" David, 6 March 2003 "Now that was good support, response time. Thanks for your help, its all sorted now. " Clive, 5 March 2003 "Much better! Thanks for all your help." Chris, 5 March 2003 "Thanks for your prompt service." Pervez, 4 March 2003 "Thanks for your prompt and helpful reply." Joanna, 4 March 2003 "Thanks for your prompt replies. You have a very fast server for us." Grant, 4 March 2003 "Thankyou for you excellent service once again." David, 3 March 2003 "Hi guys... I've had my account with you a few weeks now. Great service by the way... " Andrew, 3 March 2003 "Thank you very much. Do you have a small banner or something that I can put on my page? Because I want more people to know about your great service." Taron, 3 March 2003 "I said it before and I'll say it again, your explanations are always clear and they also are helping me to learn a lot as I go along. I wish other providers would be so helpful, but I suspect they deliberately try to mystify things to their clients in order to make themselves indispensible. I value your approach way more." Zana, 2 March 2003 "Also, I wanna say how amazed I am at how quickly you were able to get all this up and running. I feel very enthusiastic to see what a breeze it is going to be with you guys once I get the go ahead." Zana, 1 March 2003 "The hits seem to have increased slightly since I've switched to Kiwiwebhost - I suspect I was losing quite a few clients before. I had a friend in the US tell me several times he couldn't get my site to load or get any ping response. No such reports from him now." Grant, 1 March 2003 "Thanks! Do you work 24 hours a day???? :) " Grant, 1 March 2003 "I'm pretty impressed with your service so far" Grant, 1 March 2003 "Perfect sense as always, thanks Marcel. Hehe, your clear explanations were a primary selling factor in my choosing your company as my new host." Zana, 28 February 2003 "Your setup looks very good to me." Andre, 25 February 2003 "Thanks a again for you assistance (and prompt reply)." Brent, 24 February 2003 "Thanks for that. I appreciate the help." Mike, 22 February 2003 "Thanks Rachel. I appreciate your help." Matt, 21 February 2003 "Good day, exceptionally happy with the performance of the new server, we ran a poll and the guys overwhelmingly agreed it was faster." Sean, 20 February 2003 "Great stuff, thanks Marcel for your very timely transacting of all this. This process was all a bit of a nightmare a few years back! I like your web console interface - the functionality/interface blows away the yahoo.com hosting service we are using for our business's site! " Nicolas, 20 February 2003 "Thanks for your quick reply. Cool about the webmail being secure. The final question I have is about getting a domain name through you. Are there any other charges associated with this or does the $40 p/a cover the registrar's fee and everything? (It seems like it's too cheap!)" John, 20 February 2003 "Thanks a bunch, thats awesome youre a legend!!" Bob, 19 February 2003 "I am mightily impressed. I set up a new site I am working on, including a mail form, on your free-offer site and this has all worked perfectly. In the meantime, you can close down the free trial. I am more than satisfied." David, 18 February 2003 "Hi there Marcel - thanks for that prompt reply! I wish my current host would be so reachable." Grant, 18 February 2003 "I am looking for a good web hosting service, and from looking at your web page the services you provide seem to be ideal. " Mike, 18 February 2003 "I recently joined up with your hosting package. I must say I am incredibly impressed with the vast array of options and tools you provide." Pete, 17 February 2003 "Firstly, awesome hosting, and awesome pricing in comparison to others around NZ and the world!" Glenn, 10 February 2003 "Hey thanks Marcel. Especially for meeting my special requirements " Andrew, 7 February 2003 "First of all let me say what a joy it was to browse your website - well laid out, informative and easy to assimilate large amounts of technical information. You guys rock :) Thanks for your time and looking forward to a long happy business relationship with y'all." Zana, 5 February 2003 "A few emails back we touched upon the subject of re-seller plans and I am happy to say that I will be very keen to endorse your product as it is very close to optimal for running the CMS I am promoting. " Adam, 5 February 2003 "Thanks for all your help! " Maddy, 1 February 2003 "Lucky I paid $199.00 Im certainly getting my monies worth in terms of moron-support. Really appreciate it." Andrew, 31 January 2003 "Just checked it out and it is perfect, Thanks once again for uploading the backup so quickly, and the new servers are really great and fast. Thanks once again for the effort, really appreciate it:)," Bob, 30 January 2003 "The new server seems to be quite swift and we are extremely pleased with it so far. If this keeps up ye will have an exceptionally happy customer on your hands. " Sean, 29 January 2003 "Just like to thank you personally of the sterling job you did, I really appreciate it shifting servers in the space of time." Bob, 29 January 2003 "Thank you again for the quick response and the extra diskspace." Kane, 29 January 2003 "Everything looks fine - your server seems pretty snappy! " Greg, 28 January 2003 "I would like to take advantage of your new server, please email me and provide me with the details required to shift my account over...P.S. Thanks for the peanut slab- it was really nice!!" Steven, 28 January 2003 "Thanks for the peanut slab too =)" Karl, 27 January 2003 "Looks like you have a great service and it's good to see prices similar to those offered by some American hosting companys." Jeremy, 25 January 2003 "Thank you for your help dude, your quality service has been much appreciated!" Dean, 24 January 2003 "Hi guys, Firstly thanks for the speedy service in setting up this account" Lachie, 24 January 2003 "Thank you for your prompt reply. Everything sounds good... " Michael, 23 January 2003 "LOL - thanx Marcel ! You are really dedicated to your work! " Karl, 22 January 2003 "Thanks heaps for your help - most pleased =) " Karl, 22 January 2003 "Thanks and boy that was quick...Chris" Chris, 21 January 2003 "You've been most kind! Thanks! I'm placing my order now..." Sally, 20 January 2003 "Thanks for your quick service. " Kate, 20 January 2003 "Thanks very much for all your help." Zoe, 18 January 2003 "Thanks Marcel, very helpful (and prompt!) " Alan, 17 January 2003 "Thank you for your fast reply." Richard, 15 January 2003 "Thanks, I appreciate your speedy work and instructions, it's all working fine." Andrew, 15 January 2003 "Thanks - you've been right about one thing so far from your website - great customer service. Now I'm looking forward to my peanut slab!! I'm sure that was my deciding factor!" Natalie, 15 January 2003 "Well Marcel you are very prompt and I like this" Mark, 13 January 2003 "Many thanks for the swift response." Ronnie, 10 January 2003 "I'm impressed with your plans and obviously the price." Guy, 9 January 2003 "Yeah that sounds great, just what I want. Any packages containing peanut slabs will be gladly accepted. " Lee, 7 January 2003 "I'm surprised to see the prompt response! This makes me feel warm to purchase the host from your company." Sokhotey, 6 January 2003 "Thank-you very much for your support Marcel, I now have all the information I need and will be registering this week." Adam, 5 January 2003 "Thanks for the confirmation and very impressed with your prompt and helpful service" Fred, 5 January 2003 "Hello friendly helpful Kiwiwebhost staff, I am very happy with my trial site on your server. I would like to pay now to make it proper ( and also to recieve my peanut slab!)" Fred, 4 January 2003 "I must confess that I am very impressed with your service so far, and will be registering with Kiwi Webhost as soon as my query about moving my domain name is answered." Adam, 4 January 2003 "Thanks for your detailed help on this." Kate, 3 January 2003 "You reply was very good considering the time of the year :) ...Thanks for your reply and I look foward to enjoying a good web service (at last!)." Adam, 29 December 2002 "Fantastic service, thanks very much. " Nick, 27 December 2002 "Thanks for all your effort." Rich, 21 December 2002 "Greetings and thanks for the Peanut Slab. And for the great web hosting. Very easy to set up." Philip, 21 December 2002 "Thanks for the quick reply. " Aaron, 21 December 2002 "Your hosting sounds like just what I've been looking for!" John, 13 December 2002 "Thanks for setting this up - its working beautifully!" Adam, 7 December 2002 "I really appreciated your help in setting up these sites and now will advise new clients as they come to perhaps look at being hosted by your company. I am very grateful." Donna, 3 December 2002 "Excellent work. Thanks very much indeed." Norm, 27 November 2002 "Just a quickie to say how lovely it was to get your letter and Kiwi gift in the post thanking us for our custom. A nice personal touch in a world dominated by impersonal technical stuff! How did you know I love peanut slabs?" Kate, 27 November 2002 "Thanks for responding so quickly." Tim, 27 November 2002 "The kids enjoyed the PeanutSlab:)" Lars, 26 November 2002 "Thanks for your help, we are really enjoying getting away from the 'free' webhosting providers with all their popups and restrictions etc. and using The Kiwi Web Hosting Company" Peter, 20 November 2002 "Sweet. I'll be sure to recommend you to any new potential customers I find." Bart, 19 November 2002
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